How to cancel
Submit a cancellation through the customer account, refund form, email or a verifiable written message with the booking reference.
Charges
Charges depend on the time remaining before departure and commitments already made to hotels, transport operators, airlines, guides and other suppliers.
No-show
Failure to join on time may be treated as a full cancellation under supplier terms.
Company cancellation
If a tour is cancelled or postponed for operational or safety reasons, an appropriate reschedule, credit or recoverable refund will be offered after supplier reconciliation.
These policies describe the company’s operating framework. Package-specific terms and supplier rules may also apply.