Passport and visa
The traveller is responsible for a valid passport, accurate documents and current entry requirements. Visa approval and immigration clearance are decisions of the relevant authorities.
Air tickets
Airfare, baggage, schedule change, cancellation and refund follow the airline and ticket rules in force at issue.
Health and local law
Travellers should verify current health, vaccination, insurance, customs, currency and local-law requirements before departure.
Price changes
Airfare, hotel rate, visa charge, tax or exchange-rate changes may affect the price before final payment.
Missed services
Costs caused by late arrival, denied boarding, invalid documents or immigration refusal are normally the traveller’s responsibility.
These policies describe the company’s operating framework. Package-specific terms and supplier rules may also apply.