Eligibility
Refund eligibility depends on the package-specific cancellation terms, request date and actual non-recoverable supplier charges.
Possible deductions
Visa or embassy fees, issued ticket penalties, hotel cancellation charges, transport commitments, gateway fees and completed administrative work may be deducted.
Processing
Approved refunds are returned through a verified payment channel after supplier reconciliation. Timing depends on the supplier, bank and payment provider.
Evidence
The customer may need to provide the booking reference, payment proof and verified payout information.
These policies describe the company’s operating framework. Package-specific terms and supplier rules may also apply.