Safety first
Tour leaders may change or stop an activity when weather, route, water, transport, crowd or health conditions create unreasonable risk.
Customer disclosure
Medical, mobility, dietary and accessibility needs should be disclosed before booking.
Equipment
Life jackets, helmets and other safety equipment must be used where instructed. Coordinator, guide, vessel and transport instructions must be followed.
Emergency
Emergency support is coordinated with local providers and public services; response time varies by location.
These policies describe the company’s operating framework. Package-specific terms and supplier rules may also apply.