Events outside control
Natural disaster, severe weather, epidemic, political unrest, strike, transport disruption, border closure, government restriction, security incident or supplier shutdown may affect a tour.
Available remedies
Depending on feasibility and supplier terms, the company may offer rescheduling, credit, an adjusted itinerary or a refund of recoverable amounts.
Non-recoverable costs
Amounts already paid to non-refundable suppliers may not be recoverable.
These policies describe the company’s operating framework. Package-specific terms and supplier rules may also apply.